Privacy Policy for Shiney Electrical LTD

Effective Date: 28/02/2023

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At Shiney Electrical, we value the privacy of our customers and are committed to protecting the personal information we collect. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data, as well as your rights regarding your information. By using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, address, email address, phone number.

• Payment Information: Credit card details, billing information, and transaction history.

• Service Information: Data related to the services you request or receive, such as site surveys, installation preferences, and energy consumption data.

• Technical Information: IP address, browser type, operating system, and other technical data collected when you visit our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide services: To process and fulfill orders, provide site surveys, install and maintain solar and EV charging systems, and support ongoing customer needs.

• To improve customer experience: To personalize services and communications based on your preferences and to ensure the highest quality of service.

• To communicate with you: To send emails or calls regarding updates, promotions, or service-related matters.

• To process payments: To complete transactions and manage payment information securely.

• Legal Compliance: To comply with legal obligations or protect our rights and interests, as required by law.

3. How We Protect Your Information

We employ a variety of physical, technical, and administrative security measures to protect your personal information. This includes:

• Encryption: Sensitive data, including payment information, is encrypted during transmission.

• Access Control: Only authorized personnel have access to personal data, and they are trained on proper data handling practices.

• Secure Storage: Personal information is stored in secure systems with regular security audits and updates to ensure data safety.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with third-party contractors or service providers who assist in providing services (e.g., payment processing, installation, and maintenance). These third parties are required to use your data solely to perform their services for us and to maintain confidentiality.

• Legal Requirements: We may disclose personal information if required by law, court order, or governmental authority to comply with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember preferences, personalize content, and analyze website traffic. You can adjust your browser settings to control or block cookies, but please note that some features of our website may not function properly without them.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request updates or corrections to inaccurate information.

• Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.

• Opt-out of Marketing Communications: You can unsubscribe from our promotional emails or marketing messages at any time.

To exercise these rights or if you have any concerns about how your personal information is handled, please contact us at [Insert Contact Information].

7. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates or changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.